The information contained in this website is for general information purposes only. The information is provided by Cherish-UK and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, Cherish-UK takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
"Cherish-UK" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
"Cherish-UK" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11th June 2011.
What we collect
We may collect the following information:
- Contact information including email address
- Other information relevant to services we offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you information about third parties which we think you may find interesting/useful if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Cherish-UK, 24 High Street, Sutton Coldfield, West Midlands, B72 1UX.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us as soon as possible at email@example.com. We will promptly correct any information found to be incorrect.
If you feel that you have an idea or suggestion that would benefit future patients and visitors, please let us know via the feedback form on our website. We will take note of your comments and endeavour, wherever possible, to improve the service. You do not have to give us your name and address but, if your do, we will write to you to let you know what action has been taken in relation to your suggestion.
The first thing to do
Advise us of problems as they happen. Talk to us via the Cherish-UK telephone or via email. We may be able to resolve your problem and/or give you the information which you need.
A complaint should be made within one month of the incident that caused the problem but, the earlier you can contact us, the more easily events can be recalled. We aim to acknowledge your correspondence within two working days and to provide you with a full response to your complaint within twenty working days.
Information you will need to give us
In order to deal with your complaint we will need the following information:
- Your name, address, telephone number and email address
- An outline of the nature of the complaint with as many facts as possible
- If you are making a complaint on behalf of someone else please also provide: Their name, address, telephone number and email address
Complaints may be made on behalf of an existing or former patient if the person making the complaint has the patient’s consent to do so.
What will happen to your complaint
The purpose of Cherish-UK’s complaints procedure is to:
- Provide you with an explanation in relation to the concerns you have raised
- Apologise where appropriate
- Identify steps to prevent recurrence where appropriate
An investigation will take place to gain a full understanding of the circumstances surrounding the complaint. Some complaints may be resolved quickly but others may take longer. We aim to resolve complaints within twenty working days but if we are unable to-do so we will write to your explaining the delay.
When the investigation is complete we will send you a full written response to your complaint. You are welcome to come and discuss the findings with the Cherish-UK partners.
If you are not happy with the outcome you may contact the Nursing and Midwifery Council (NMC) or the Care Quality Commission who will further investigate your complaint.
The NMC was set up by Parliament to ensure nurses, midwives and health visitors provide high standards of care to their patients and clients.
You can contact the Nursing and Midwifery Council via their website or by telephone. Tel: 02076377181
You can contact the Care Quality Commission via their National Customer Service Centre:
Telephone: 03000 616161 Fax: 03000 616171
Opening hours are Monday to Friday, between 8.30am and 5:30pm.
Or by letter: CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
Or via email from their website: http://www.cqc.org.uk/contact-us
Cherish-UK Ultrasound Scans Limited
Registered in England and Wales Company No: 9135903 (Trading as Cherish-UK)
Registered Office: 24 High Street, Sutton Coldfield, West Midlands, B72 1UX